Legal, Safety, Cancellation And Return Policy

CUSTOMER ACCEPT THESE TERMS WHEN PLACING AN ORDER

Customer accepts ALL responsibility with complying with their country's custom laws. We cannot be hold responsible if the sword is confiscated by your country's customs service. Once the package is shipped out of Hong Kong, we have no control over foreign postal service and are not responsible for shipment delay and lost.

WAIVER OF LIABILITY AND INDEMNITY AGREEMENT

The buyer expressly agrees to indemnify and hold harmless Lancelot Sword for all claims resulting directly or indirectly from the purchase, ownership, or use of the items in violation of applicable Laws and Regulations of the buyer's country.

By purchasing any item sold by Lancelot Sword, the buyer expressly warrants that he/she is in compliance with all applicable Laws and Regulations of the buyer's country regarding the purchase, ownership, and use of the item.  It shall be the buyers responsibility to comply with all Laws of the buyer's country governing the sales of any items listed, illustrated or sold.

EDGED WEAPONS CAN CAUSE SERIOUS INJURY OR DEATH IF NOT HANDLE PROPERLY.  

Safety MUST ALWAYS be the prime consideration of anyone who handles dangerous weapons. Always handle your weapon with full concentration towards safety,  and with respect.  Make sure all bystanders are a safe distance away from you and the maximum extended reach or your weapon when the blade is unsheathed. 

BE VERY CAREFUL WHEN YOU FIRST RECEIVE YOUR SWORD

Due to differences in humidity (especially in winter months) between our workshop and the final designation, the scabbard might not maintain the same factory tight fit.  Gravity will pull the sword out of the scabbard if you hold the scabbard with the sword hilt facing down, causing injury to yourself and others. You can always adjust the scabbard tightness after giving the scabbard time to settle to your local condition.

REGARDING IMPORT OF SWORDS

Swords and bladed weapons are restricted in some countries, states, regions. For example, due to security regulations, we cannot ship directly to China, Taiwan, Hong Kong and Singapore. If you are not sure about law in your country, ask your customs office for a permission to import sword. Please investigate your sword law before any order to prevent returns !

CUSTOMER'S RESPONSIBILITY

Customer accepts ALL responsibility with complying with their country's custom laws. We cannot be hold responsible if the sword is confiscated by the customs service.

If item is confiscated by your customs , we are NOT responsible. Please check with your customs in advance. Customer is responsible for any and all customs fees or other related costs such as VAT. 

We never have issues with the shipment out of Hong Kong, however, we have no control once the item left Hong Kong. It is the customers responsibility to work with your countries postal service to resolve delivery issues. We can NOT be responsible if item is lost or damaged by your country's postal service. 

Once the customer placed the order, it is implied that the customer accepts the conditions as stated. 

CANCELLATION, REFUND AND RETURN POLICY

Since every sword is made to order, we can only process cancellation and refund before production starts.  

Once the order is send to the forge and our craftsman start their work, we cannot process cancellations.  

We strive to make our swords with the most stringent quality control,  however, since our swords are hand made, every sword is unique so difference from one to another cannot be considered as defects. 

However if your swords arrived defective or damaged during production and/or transportation, we will work with you to ensure a satisfactory outcome including return and refund.